Cancel/ Change Order

🛍️ Order Adjustment and Address Verification Policy

At efloorshop.com, we understand that plans can change — and we want your shopping experience to be as flexible as your lifestyle. That’s why we provide a 12-hour window from the time of your purchase to make any cancellations or adjustments. Here’s how it works:

⏰ Cancellation or Modification Within 12 Hours

You can easily cancel or modify your order within the first 12 hours after placing it. Simply reach out via our “Contact Us” page, submit a support ticket, or email our customer care team at support@efloorshop.com.
We’ll be happy to assist you promptly and make the process seamless.

⚠️ Important Note

After the 12-hour window, we’re unable to process further cancellations or changes, as your order will have entered the fulfillment stage.
We truly appreciate your understanding and cooperation.

📦 Address Accuracy

Please ensure that your shipping address is entered accurately and completely at checkout. Double-check your details before confirming your order — this helps us guarantee successful delivery.
Providing the correct address is the customer’s responsibility.

🚚 Address-Related Issues

Efloorshop cannot be held liable for delivery failures or delays caused by incorrect or incomplete address details.
We encourage you to verify your information carefully to ensure a smooth delivery experience.

💬 Customer Support

Our dedicated support team is always ready to help.
If you have any questions, don’t hesitate to contact us at support@efloorshop.com
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Your satisfaction means everything to us — thank you for trusting Efloorshop for your fashion journey.