Returns + Exchanges

I. Eligibility Window

Standard Return Period: We offer a generous 30-DAY RETURN WINDOW. Customers must initiate the return process within 30 calendar days of the confirmed delivery date.

II. Return Conditions and Eligibility

To be eligible for a return, the item(s) must strictly meet the following criteria:

Condition: The product must be returned in its original, pristine condition: unused, unworn, unwashed, undamaged, and unaltered.
Packaging and Tags: Must include all original packaging materials, tags, labels, authenticity cards (if applicable), and must be attached to the product.
Proof of Purchase: A receipt or other valid proof of purchase from efloorshop.com is required.
Hygiene Exceptions: For hygiene reasons, certain items are non-returnable if the sealed packaging or hygiene strip has been removed or tampered with (e.g., earrings, intimate apparel, swimwear).
Non-Eligible Items (Final Sale): The following items are considered Final Sale and are not eligible for return or refund:
- Items explicitly marked as “Final Sale” or “Clearance.”
- Custom-engraved or personalized products.

III. The Return Process (Step-by-Step)

Initiation: The customer must send an email to support@efloorshop.com stating the Order Number, the specific item(s) being returned, and the reason for the return.
Authorization: Our Support Team will review the request within 2 business days. If approved, we will issue a Return Merchandise Authorization (RMA) number and detailed packing instructions.
Shipping Label: We will provide a pre-paid return shipping label via email.
Packaging: The customer is responsible for securely packaging the product (ideally in the original shipping box) to prevent damage. The RMA number must be clearly visible on the outside of the package.
Shipment: The package must be dropped off at the designated carrier location promptly.

IV. Return Shipping Costs

Cost: We offer Free Returns. Efloor Shop covers all return shipping costs for eligible returns within the contiguous United States by providing a pre-paid shipping label.

V. Exchanges

We currently do not offer direct exchanges. If you require a different size, color, or style, you must return the original item for a full refund and place a new, separate order for the desired item.

VI. Inspection and Processing Time

Inspection: Once the returned item is received at our facility (6032 Fly Fisher St, Las Vegas, Nevada 89113), it will undergo a thorough inspection to verify compliance with Section II.
Processing Time: The inspection process takes approximately 3–5 business days. Following a successful inspection, we will immediately proceed to the refund stage.

I. Right to Refund

Customers have the right to a full refund for any item successfully returned and approved under the terms and conditions outlined in Part I.

II. Refund Processing Timeframe

Commitment: If the return is approved after inspection, the refund will be processed back to the original form of payment within 14 business days from the date of approval.

III. Conditions Affecting Refund Amount

A. Shipping Fees

Initial Outbound Shipping: We will refund the full purchase price of the item(s). Initial outbound shipping charges paid by the customer are generally non-refundable, unless the return is a result of our error (e.g., received incorrect or defective item).
Return Shipping Fees: As stated, return shipping fees are waived by Efloor Shop.

B. Restocking Fees

Efloor Shop does not charge any restocking fees for returns that comply with this policy.

IV. Delayed or Missing Refunds

If your refund has not been credited after the stated 14-business-day processing timeframe, please follow these steps:

Check Bank Account: Verify your bank account balance again.
Contact Credit Card Company: Next, contact your credit card company (processing can take 5–10 business days after we process the refund).
Contact Bank: Contact your bank, as there is often a processing time before a refund is posted to your statement.
Contact Us: If you have completed all the above steps and still have not received your refund, please contact us immediately at support@efloorshop.com.

CONTACT INFORMATION

For any questions or concerns regarding our Return & Refund Policy, please reach out to us: